Real Experience. Real results.
Over 10 years in hospitality, I’ve worked across a wide range of venues, leading teams, improving operations and delivering better guest experiences - from day-to-day support to full operational responsibility
Practical experience that makes a difference
I bring a hands-on, solutions-focused approach,shaped by years of working in fast-paced hospitality environments.Whether you need short-term cover,extra support during busyperiods or someone to take the reins and drive performance tomake animpact, you get experience that will hit the ground running.
Level 2 Award for Personal Licence Holders
Level 2 Award in Beer and Cellar Quality (Cask and Keg)
Over 10 years inhospitality, I’ve worked across a range of venues, leading teams, improving operations and delivering better guest experiences - from day-to-day support to full operational responsibility
Four roles that shaped how I work
Hotel & restaurant manager
Located at the exit gate of USAF passenger terminal. Managed a 57-room hotel & 130 cover restaurant, 25-person team & guests included a mix of tourists, hotel guests & local community.
Pot wash to GM in under a year
Oversaw team & operations through 7 manager changes in under a year
Self taught on back of house systems & branded compliance (H&S, food hygene, fire, risk, finance, stock, allergens)
Recovered £33K hotel debt & introduced hotel admin/invoicing
Introduced trend forecasting for USAF base to predict potential high footfall/peak periods to assist with scheduling & stock
Strengthened stock & revenue controls through Inventory & P/L management
Grew weekly revenue from £23k > £28K
Turned 5 years of sales data and used trend analysis, which led to £10K annual savings
Hotel general manager
Took control of a four-star 13-room hotel, 70-cover restaurant & events business with 30-person multi-dept team. Together we delivered new highs across profit, accommadation & events.
Strengthened existing team through training, in-service coaching & leading from the front
Built revenue growth strategy for rooms & events.
Built compliance model for business & attainted 5*EHO rating
Doubled weekly functions/events from 2 to 4 including a weekly business growth group
Redesigned wedding packages into tired system to appeal to affordable & more affluent markets
Secured 15 weddings deposits through active business development & a £250k future events pipeline for the following year
Delivered £242k operational profit, 7.5% ahead of budget.
Grew accommadation revenue 25% and Revpar 30% developing relationships with business booking agents
Took occupancy from 63% to 89%
Reduced labour from 36% to 30% while maintaining service standards
High-volume pub & restaurant GM
Took P/L & operational ownership of a struggling 110-cover community pub with 15-prson team. The pub was marked for sale by the brewery when I arrived. Turned the pub into the heartbeat of the community.
Rebuilt the team, standards, culture & guest experience
Removed 64 legacy licening points while maintaining 5*EHO
Developed events & networking around the local community
Tripled weekly sales from £4k to £12 & transformed revenue mix from 20% to 60% food led
Rank top 10 out of 1800 pubs 6 times for KPI performance (sales, profit, guest experience, team & compliance)
Led area out of 20 pubs with 97% annual mystery guest score
Placed coopers in the top 1% of Greene Kings 1800 pub estate for Christmas booking growth 123% yoy growth
Drove turnaround that secured a £150K brewery reinvestment & halted plans to sell the business
Hospitality systems training & Projects
Worked across all hospitality brands & operations to support venue onboarding, multi-site implementation, platform training and live service coaching. Worked autonomously & led project teams.
Worked across hospitality industry, branded Pubco, smaller chains & independent outlets
Trained Area managers, General managers, assistant managers & FOH teams in remote, on-site & classroom sessions
Signed off to deliver & support 70% of Zonal’s hospitality platforms
Trained 250+ general managers in finance, stock, events, back office configuration & service flow
Onboarded 100+ Branded franchise venue new openings (Craft union, Hive pubs, Star pubs & Pizza hut)
Retained 100% of 20 at risk clients in a customer success strategy during the Freedompay rollout
Led project teams on smaller chain rollouts. Designing training materials, project checklists & overseeing project control
Prince2 Foundation & practitioner
Google digital marketing & e-commerce diploma
Selected interim & relief assignments
Experience stepping into unfamiliar hospitality operations, often at short notice.
“If I could bottle Stewart, I’d have him in all our pubs. ”
Hospitality systems & Technology
Comfortable working across a wide range of hospitality, business and operational systems - and quick to get up to speed with unfamiliar platforms.
Foundations in Technology & Transformation
A grounding in large-scale technology, implementation and operational transformation.
Pan-European procurement and logistics project supporting IT equipment deployment across Michelin sites.
Part of the team that helped establish a European technical support centre.
Part of the team that helped establish the eCommerce Operations department.
Pan-European procurement and logistics project supporting IT equipment deployment across Michelin sites.
Testimonials & Reviews
“Whatever it is, the way you tell your story online can make all the difference.”
“If I could bottle Stewart, I’d have him in all our pubs.”
“Whatever it is, the way you tell your story online can make all the difference.”